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Terms & Conditions
1. Introduction
Welcome to RR Motor Maintenance. These Terms and Conditions govern your use of our website and the purchase of products or booking of services through RR Motor Maintenance.
By accessing our website, placing an order or requesting our services, you agree to these terms, subject to applicable South African law.
2. About Us
RR Motor Maintenance is a South African business providing general procurement, vehicle maintenance, servicing, repairs, engine-related work, parts and other vehicle-related products and services. Our physical store has a variety of goods to meet any of your motor needs.
Business name: RR Motor Maintenance
Business address: 258 Chris Hougaard Street, Wierdapark, Centurion
Email: sales@rrmotormaintenance.co.za
3. Website Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, product descriptions, photographs, specifications, prices and service information may occasionally contain errors or require updating.
We reserve the right to correct errors and update website content. Any changes to an order already accepted will be handled in accordance with applicable law and the terms of that order.
4. Products and Orders
Product availability, pricing and specifications are subject to confirmation at the time of purchase.
An order is subject to acceptance by RR Motor Maintenance and confirmation of availability and payment arrangements. If we cannot fulfil an order, we will notify you and arrange an appropriate remedy, including a refund where applicable.
Customers are responsible for ensuring that the products they order are suitable for their intended application. Where compatibility is uncertain, we encourage customers to contact us before ordering and provide the relevant vehicle details.
Nothing in these terms limits any statutory rights relating to defective, unsafe, unsuitable or incorrectly supplied goods.
5. Pricing and Payment
All prices will be displayed in South African rand (ZAR), unless otherwise stated. Applicable delivery charges and other additional costs will be disclosed before the order is finalised.
Payment methods and payment deadlines will be communicated during the ordering process or on the relevant quotation or invoice.
We reserve the right to correct genuine pricing errors before accepting an order. If an order has already been accepted, we will deal with any pricing issue in accordance with applicable law.
6. Workshop Services and Quotations
Workshop services may include vehicle servicing, engine repairs and rebuilds, mechanical repairs, diagnostics, component replacement and other agreed vehicle-related work.
Where an inspection or assessment is required, we may provide a quotation after examining the vehicle or identifying the work required.
Quotations are based on the information and condition available at the time. Additional faults or work may become apparent during repairs. We will communicate material changes to the proposed work and obtain the customer's approval before undertaking additional chargeable work, except where otherwise lawfully agreed.
Customers must approve the agreed scope of work and applicable charges before work begins. Any deposit, booking fee or payment arrangement will be communicated in advance.
7. Customer Responsibilities
Customers must provide accurate contact details and relevant information about their vehicle, including known faults, previous repairs and other details reasonably necessary to perform the requested work.
Customers must remove personal belongings from vehicles before handing them over and disclose any security requirements, special operating conditions or known safety concerns.
The customer is responsible for authorising the work and ensuring that they are entitled to instruct RR Motor Maintenance to work on the vehicle.
8. Bookings and Cancellations
Service bookings are subject to availability and confirmation. Estimated completion dates are provided in good faith and may change due to parts availability, unforeseen faults or circumstances beyond our reasonable control.
If you need to cancel or reschedule a booking, please contact us as soon as possible. Any applicable cancellation charges must be communicated in advance and must comply with applicable law.
Nothing in this section removes a customer's statutory cancellation or refund rights.
9. Delivery and Collection
Products will be delivered or made available for collection according to the arrangements confirmed at checkout or when the order is accepted.
Customers must provide accurate delivery details and arrange collection of vehicles or products when notified that they are ready. Any applicable storage or collection arrangements will be communicated in advance and must comply with applicable law.Delivery estimates are not guarantees unless expressly confirmed as such.
10. Returns, Refunds and Warranties
Product returns, cancellations, refunds and warranty matters are handled in accordance with our Refund Policy and applicable South African law.
Nothing in these terms excludes or limits any consumer rights that cannot lawfully be excluded, including applicable rights relating to defective goods, services not performed with the required care and skill, or remedies available under the Consumer Protection
Act.11. Third-Party Suppliers
Where products, components or specialist services are obtained from third-party suppliers, availability and lead times may depend on those suppliers. We will communicate material delays or changes where reasonably possible.
Our use of third-party suppliers does not remove any obligations RR Motor Maintenance has to customers under applicable law.
12. Website Use and Intellectual Property
Website text, branding, logos, photographs and other content may not be copied, reproduced or used commercially without the relevant owner's permission, except where permitted by law.
You may not use our website for unlawful purposes, attempt to compromise its security or interfere with its normal operation.
13. Limitation of Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Subject to applicable law, RR Motor Maintenance is not responsible for losses arising from inaccurate information supplied by a customer, misuse of products or delays caused by circumstances beyond our reasonable control.
We will not use this clause to avoid responsibility for our own unlawful conduct, negligence where liability cannot lawfully be excluded, or obligations relating to defective goods or services.
14. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act (POPIA).
15. Governing Law
These terms are governed by the laws of the Republic of South Africa.
16. Contact Us
For questions about these terms, products, bookings or orders, contact RR Motor Maintenance using the contact details provided on our website.