Shipping Policy

1. Introduction

RR Motor Maintenance supplies vehicle parts, accessories and other products to individuals and businesses. This Shipping Policy explains our delivery and collection arrangements for products purchased from us.

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2. Delivery Areas

Delivery availability will be confirmed at checkout or when an order is placed.

We aim to accommodate delivery requests where practical, subject to the destination, product type, size, weight and courier availability.

Delivery coverage: Large orders within Centurion will be delivered free of charge, the rest of South Africa is subject to relevant courier fees.

If delivery to a requested location is unavailable, we will contact you to discuss possible alternatives.

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3. Order Processing

Orders are processed once they have been accepted and the required payment or agreed payment arrangements have been confirmed.

Processing times may vary depending on product availability, supplier lead times and whether an item must be sourced specifically for your order.

If a product is unavailable or a significant delay is expected, we will communicate the situation and discuss the available options.

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4. Delivery Times

Estimated delivery times will be communicated at checkout, in your order confirmation or directly by our team.

Delivery times are estimates unless a specific delivery date has been expressly agreed. Delays may arise from courier operations, public holidays, supplier availability, weather or other circumstances.

We will make reasonable efforts to keep customers informed of significant delays.

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5. Delivery Fees

Applicable delivery charges will be displayed at checkout or communicated before the order is finalised.

Charges may depend on the delivery destination, size, weight and nature of the order.

Any additional delivery fees must be communicated before you agree to them, except where otherwise lawfully applicable.

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6. Delivery Details

Customers are responsible for providing accurate delivery information, including the recipient's name, contact number and complete delivery address.

Please ensure that the delivery address is accessible and that someone is available to receive the order where required.

Where delivery fails because incorrect information was supplied or no recipient was available, additional delivery arrangements may be necessary. Any additional charges will be communicated and applied only where lawful.

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7. Tracking and Delivery Issues

Where tracking is available, we will provide the relevant details or explain how to obtain them.

If your order has not arrived within the communicated delivery period, please contact us with your order number so that we can investigate.

If an order arrives damaged, incomplete or incorrect, please notify us promptly and provide photographs or other supporting information where appropriate.

Reporting an issue promptly helps us investigate it but does not automatically remove any statutory rights you may have.

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8. Damaged, Incorrect or Missing Products

We will investigate reports of damaged, incorrect or missing products and work towards an appropriate resolution in accordance with applicable law.

Depending on the circumstances, the available remedy may include replacement, correction of the order, a refund or another applicable remedy.

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9. Collection from Our Store

Customers may arrange to collect products from our physical store where collection is available.

Collection details and operating arrangements will be confirmed when the order is placed or when the product is ready.

Customers should wait for confirmation that an order is ready before travelling to collect it.

Collection address: 258 Chris Hougaard Street, Wierdapark, Centurion, South Africa.

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10. Special Orders and Supplier Delays

Some products may need to be sourced from external suppliers or ordered specifically for a customer.

Estimated lead times will be communicated where reasonably possible. If a product becomes unavailable or cannot be supplied within the agreed period, we will notify the customer and address the order in accordance with the agreement and applicable law.

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11. Returns and Refunds

Returns, cancellations and refunds are governed by our Refund Policy and applicable South African law.