Privacy Policy

1. Introduction

RR Motor Maintenance respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, purchase products, request procurement services or use our workshop services.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: Your name, telephone number, email address and physical or delivery address.
Order and payment information: Products ordered, invoices, order history, billing details and payment status.
Vehicle information: Vehicle make, model, year, Vin No, registration details, reported faults and service history where necessary for parts sourcing or workshop services.
Business and procurement information: Company details, product requirements, quotations, purchase orders and delivery instructions.
Communication records: Enquiries, messages, service bookings and correspondence with our team.
Technical information: IP address, browser type, device information and website usage data, where collected through our website or service providers.

We aim to collect only information reasonably necessary for our business operations and lawful purposes.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and prepare quotations.
Process orders and supply vehicle parts, accessories and other products.
Arrange deliveries and collections.
Schedule and manage vehicle servicing, maintenance and repairs.
Source products and manage procurement requests.
Process payments, refunds and warranty requests.
Communicate about orders, bookings, products and services.
Maintain accounting, tax and business records.
Protect our business, website and customers against fraud or security risks.
Comply with legal and regulatory obligations.
Send marketing communications where legally permitted.

We process personal information only where we have an appropriate lawful basis to do so.

4. Sharing of Personal Information

We do not sell your personal information to third parties.

Where necessary, we may share relevant information with trusted service providers, including payment processors, courier companies, product suppliers, website hosting providers, IT service providers, accountants and professional advisers.

For example, we may provide a courier with your delivery details or a supplier with the information required to source a product for you.

We may also disclose information where required or authorised by law.

5. Payment Information

Payments may be processed by third-party payment providers. Where applicable, your payment information will be handled in accordance with the provider's security procedures and privacy policy.

We do not intentionally store full payment card details on our website unless an appropriate payment arrangement specifically requires it.

6. Storage and Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.

Access to personal information is restricted where reasonably possible to those who require it for legitimate business purposes.

No method of electronic storage or transmission can be guaranteed to be completely secure. We will respond to security incidents in accordance with applicable legal requirements.

7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, tax and contractual retention requirements.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

8. Your Rights

Subject to applicable law, you may request access to personal information we hold about you, request corrections, request deletion where legally appropriate, or object to certain processing activities.

Where processing is based on consent, you may withdraw that consent, subject to any legal consequences or other lawful grounds for continued processing.

You may also raise a complaint about how your personal information is handled.

Requests can be sent to our privacy contact listed below. We may need to verify your identity before processing a request.

You may also contact the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.

9. Marketing Communications

We may contact you regarding your orders, bookings, quotations or ongoing business requests.

Marketing communications will be handled in accordance with applicable law. Where required, we will obtain consent or provide an appropriate opportunity to opt out.

You may request that we stop sending marketing communications by using the unsubscribe option where available or contacting us directly.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand website traffic.

The technologies used depend on the features and services enabled on our website. Please refer to our Cookie Policy for more information.

11. Third-Party Websites

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices of websites we do not operate.

We recommend reviewing their privacy policies before providing personal information.

12. Cross-Border Processing

If personal information is transferred to or processed in another country, we will take the steps required by applicable South African law to ensure that the transfer is lawful and appropriately protected.

13. Changes to This Policy

We may update this Privacy Policy when our business, website functionality, service providers or legal obligations change. The latest version will be published on our website.